Our goal is for every paid order to be processed correctly. If a service is not delivered, this policy explains how to request a refund.
Service not delivered
If the order has not been delivered after the stated maximum period of 40 hours, contact support with your tracking code. We will review the order status and, where eligible, refund the portion that was not delivered.
Partial delivery
Where part of the order has already been supplied, any refund is calculated only on the undelivered quantity after verification.
Cases that may prevent a refund
- Incorrect link supplied with the order.
- Profile or content made private, deleted or inaccessible during processing.
- Material change to the link or content preventing the service from continuing.
- A portion of the service already delivered and verifiable.
How to request a refund
Open the customer support chat and provide your name, email address and tracking code. Support reviews the order before any refund decision.
Refund method
When a refund is approved, it is initiated to the payment method or refund route available through the provider that processed the transaction, subject to that provider’s technical capabilities.