Refund Policy
This policy explains how requests involving non-delivery, partial delivery or an order issue are reviewed.
Service not delivered
If no usable processing has been provided, contact support with your tracking code. After verification, the paid and undelivered portion may be refunded when it meets this policy’s conditions.
Partial delivery
Where part of the service has already been supplied, the review covers the remaining quantity. Any refund applies only to the undelivered portion after verification.
Cases requiring review or that may exclude a refund
- incorrect link or one that does not match the ordered service;
- profile, page or content made private, deleted, inaccessible or changed during processing;
- part of the service already performed;
- metric changes after delivery when no replacement guarantee was explicitly included.
Review and credit timing
After receiving a complete request, support verifies the actual order status and confirms the outcome of the review. Once a refund is issued, the time for it to appear depends on the payment method used.
Support may request the information needed to identify the order. The customer is informed of the result through the support channel used.
Withdrawal
This Refund Policy does not replace statutory withdrawal rights where applicable. See the dedicated page. Withdrawal right →